As a freelance graphic designer I do a lot of business on-line. I shop for products that I need for my business on websites like Amazon or I buy software directly from Adobe. It would be a cliché to say that I do this because it’s “fast and convenient” but the truth of the matter is there’s no reasonable way to do this especially when I have to be locked in my office to get work done.
I also do my fair share of shipping and sometime my daily schedule revolves around when the mail arrives, when does the post office open or closes, or if I have to hustle to get to the nearest over-night delivery service depot? There are no excuses when someone needs something immediately; it doesn’t matter how much snow is on the road nor how much ice is accumulating on the tree branches and power lines. Something has to get to where it needs to be when it needs to be there… and since I have a full-time four-wheel drive I’ll deliver something to the printers or a client on my own if I have to.
I know for some people and companies it’s a foreign concept – reliability.
One of my first encounters with problems with shipping was when I first went freelance back in 2000 (wow… it’s been 14 years?) and I ordered an upgrade to my software packages. I ordered them weeks in advance because my wife and I were going to go on a much needed vacation and I wanted to make sure that when it arrived it wouldn’t be sitting on our doorstep for days and nights while we were gone. The last work day before our vacation came and went, and nothing. Saturday came and went, and there was no package.
My wife and I postponed leaving for our camping trip, staying home on Monday to wait for our package to arrive… and it didn’t. The same thing happened on Tuesday. And again on Wednesday… it finally arrived on Thursday and my wife and I were both relieved and angry at the same time. We paid for “express” shipping… to have it arrive a week late? How much longer would we have waited if we didn’t pay that premium?
This problem has almost vanished since package tracking has almost become standard. I don’t care where the package is or how long it’s going to get here (most of the time) I just want to know when it’s going to arrive to make sure my dog isn’t harassing the delivery man or woman. When I need to be at the door to sign something, or am I’m going to be traveling when it finally arrives?
What a great way to spend a vacation; being in Florida with my wife and kids while worrying about a new hard drive for my server that could be sitting on my doorstep. According to the news, back home there are record low temperatures. If the drive survives – I might label and map it as “Polar Vortex.”
I’m experiencing “daja vu” all over again. As of this writing, I’m waiting for a new video card to arrive. I bought two other things for the same legacy machine I’m restoring – the operating system and another hard drive – that already arrived. Since the tracking number doesn’t work I have no idea if it’s just lost, late, or out for delivery as of this moment. There are places I need to go but can’t until I know for sure if I need to be here to receive it.
I paid for premium shipping. I need to get what I paid for and I need to be able to rely on companies like DHL, UPS, Fed-Ex and the United States Postal Service for packages I’m shipping and receiving. If this is going to become a permanent trend am I going to have to start changing my lead-times to accommodate this new standard of performance?
Time will literally tell.